We are continuing to monitor this incident for another 24 hours to confirm that there are no further issues.
Our next update will be by 10:00am AEST tomorrow 13th June.
Posted Jun 11, 2025 - 23:59 UTC
Monitoring
A fix for the incident has been implemented, and we are seeing positive results via internal testing. Please notify our support team if you continue to experience issues accessing Serraview or Serraview Engage or any slowness after logging in.
Therefore, this incident's status has been updated to Monitoring for the next 24 hours. Our next update will be by 10:00 a.m. AEST tomorrow, June 12th.
Posted Jun 11, 2025 - 00:03 UTC
Investigating
This incident has been reopened due to a recurrence of the symptoms. Our Cloud Operations team are investigating as a top priority.
Our next update will be by 10:30am AEST.
Posted Jun 10, 2025 - 23:29 UTC
Monitoring
A fix has been implemented, and we are observing improved performance; therefore, the status of this incident will be moved to Monitoring for the next 24 hours. If you continue to experience any issues, please let our support team know.
Our next update will be by 2:30pm AEST tomorrow, the 11th June or earlier.
Posted Jun 10, 2025 - 04:31 UTC
Update
We are continuing to investigate this issue as a top priority.
Our next update will be by 2:30pm AEST.
Posted Jun 10, 2025 - 03:30 UTC
Update
Although all instances appear to now be operational, our Cloud Operations team continue to investigate slowness as a top priority with AWS. If you are continuing to experience any issues with Serraview not loading at all, please reach out to our Support team if clearing the browser cache does not help the site load.
Our next update will be by 1:30pm AEST.
Posted Jun 10, 2025 - 02:25 UTC
Update
While some clients have seen their access to the Serraview restored, several instances are continuing to mainly experience issues regarding Engage being slow and/or not loading floors. We thank you for your patience while we continue to investigate this issue.
Our next update will be by 12:30pm AEST.
Posted Jun 10, 2025 - 01:26 UTC
Investigating
An issue has been identified impacting some customers ability to access Serraview. A fix is being implemented. Our next update will be at 11am AEST.
Posted Jun 10, 2025 - 00:00 UTC
This incident affects: Core Services (APAC - Core Services), Space Planning (APAC - Space Planning), and Engage, Insights, SV Live / Locator.