S1 - Unable to access instance
Monitoring - A fix for the incident has been implemented, and we are seeing positive results via internal testing.
Please notify our support team if you continue to experience issues accessing Serraview or Serraview Engage or any slowness after logging in.

Therefore, this incident's status has been updated to Monitoring for the next 24 hours. Our next update will be by 10:00 a.m. AEST tomorrow, June 12th.
Jun 11, 2025 - 00:03 UTC
Investigating - This incident has been reopened due to a recurrence of the symptoms. Our Cloud Operations team are investigating as a top priority.

Our next update will be by 10:30am AEST.
Jun 10, 2025 - 23:29 UTC
Monitoring - A fix has been implemented, and we are observing improved performance; therefore, the status of this incident will be moved to Monitoring for the next 24 hours. If you continue to experience any issues, please let our support team know.

Our next update will be by 2:30pm AEST tomorrow, the 11th June or earlier.
Jun 10, 2025 - 04:31 UTC
Update - We are continuing to investigate this issue as a top priority.

Our next update will be by 2:30pm AEST.
Jun 10, 2025 - 03:30 UTC
Update - Although all instances appear to now be operational, our Cloud Operations team continue to investigate slowness as a top priority with AWS.
If you are continuing to experience any issues with Serraview not loading at all, please reach out to our Support team if clearing the browser cache does not help the site load.

Our next update will be by 1:30pm AEST.
Jun 10, 2025 - 02:25 UTC
Update - While some clients have seen their access to the Serraview restored, several instances are continuing to mainly experience issues regarding Engage being slow and/or not loading floors.
We thank you for your patience while we continue to investigate this issue.

Our next update will be by 12:30pm AEST.
Jun 10, 2025 - 01:26 UTC
Investigating - An issue has been identified impacting some customers ability to access Serraview. A fix is being implemented. Our next update will be at 11am AEST.
Jun 10, 2025 - 00:00 UTC
Space Planning Operational
APAC - Space Planning Operational
EMEA - Space Planning Operational
NA - Space Planning Operational
Core Services Operational
APAC - Core Services Operational
EMEA- Core Services Operational
NA- Core Services Operational
Engage Operational
Insights Operational
Public API Operational
SV Live / Locator Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Jun 11, 2025

Unresolved incident: S1 - Unable to access instance.

Jun 10, 2025
Jun 9, 2025
S2 - Delayed Data Imports
Resolved - This incident has been resolved. Thanks for your patience.
Jun 9, 20:51 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Jun 9, 16:49 UTC
Update - We have implemented a solution for the issue affecting Delayed Data Imports and are currently monitoring the situation to ensure stability and performance. Our cloud operations team is overseeing the process to confirm that the issue has been fully resolved.

The next update will be at 3 PM CST
Jun 9, 16:48 UTC
Identified - We have identified the issue causing import failures. Our team has identified the issue and has restarted the services, and they are now working to retrigger the imports. We apologize for any inconvenience this may cause and appreciate your patience
Jun 9, 13:42 UTC
Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025
S2 - Engage Web Outage for Non-English Languages
Resolved - As we have not seen further service disruptions after the fix was implemented, we have moved to the Resolved Phase.

We appreciate the patience of everyone as our Engineering team worked diligently to get this issue resolved.
Jun 5, 23:32 UTC
Investigating - As we have not seen further service disruptions after the fix was implemented, we have moved to the Resolved Phase.

We appreciate the patience of everyone as our Engineering team worked diligently to get this issue resolved.
Jun 5, 23:32 UTC
Monitoring - We have implemented a solution for the issue affecting Engage Web Outage for Non-English Languages and are currently monitoring the situation to ensure stability and performance. Our Cloud Operations team is overseeing the process to confirm that the issue has been fully resolved.

The next update will be provided by 6 PM CST.
Jun 5, 15:33 UTC
Update - Our Engineering team is diligently working to resolve this issue. We are fully committed to restoring full service as swiftly as possible and will continue to share updates on this status page as soon as new information becomes available.

We truly appreciate your patience and understanding.
Jun 5, 11:47 UTC
Update - We are currently investigating an issue with web application when their browser language is set to anything other than English. Affected users may encounter an error message prompting them to 'Restart'.

Our engineering team is actively working to resolve this issue. In the meantime, the following workarounds are available:

1. Temporarily change your browser language to English (please note this differs from the Serraview language/region setting).
2. Use the Engage Mobile app, if available.

We apologize for the inconvenience and will provide updates as soon as more information becomes available.
Jun 5, 07:40 UTC
Investigating - We are investigating an issue affecting users of the Web version of Serraview Engage who have their browser set to any language other than English.
Users are presented with an error asking to "Restart".

While our teams work to resolve this issue, please try either of the following workarounds:
1. Change browser language to English (this is not the language/region setting in Serraview).
2. Use the Engage Mobile app, if available.

We will provide another update by 07:40 UTC.
Jun 5, 03:40 UTC
Jun 4, 2025

No incidents reported.

Jun 3, 2025

No incidents reported.

Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025

No incidents reported.

May 29, 2025

No incidents reported.

May 28, 2025

No incidents reported.

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