Resolved -
The issue impacting a subset of US clients which was preventing automated imports from functioning and in some cases causing Serraview to fail to load fully has now been resolved. No further occurrences have been reported and the incident status is being marked as Resolved.
A detailed Root Cause Analysis (RCA) will be published within 10 business days.
Thank you for your continued patience and understanding as we worked to resolve this issue
Jun 24, 04:57 UTC
Monitoring -
A fix has been implemented and we are monitoring the results.
Jun 23, 05:03 UTC
Investigating -
A small subset of clients in the US region are currently affected by an issue that prevents automated imports from working.
Our Cloud Operations team are actively investigating this issue, and our next update will be by 06:00 AM UTC.
Jun 23, 02:08 UTC